Endeavour Marketing & Media, LLC.

From MediaPost (read original article)

Undeterred by the firestorm of criticism over Google Buzz, Microsoft is ramping up its social efforts through new partnerships with Facebook and MySpace.

Google BUZZ launched last week and it’s already shaking up the Social Media landscape.  Though Google has been launching a new product seemingly every week (Chrome, Wave, Droid Operating System, etc.) this one comes with more louder Thunder and more Lightning Bolts from atop Mt. Googlempus!

What is it?

If you have a Gmail account and have checked it the past week, you probably know but if not, Google Buzz is a simple tool to post, communicate and share through the Gmail service (which is free like Facebook, Twitter, Friend Feed, etc.).  Think about a cross between the ease of use and ability to follow anyone by Twitter and the deeper sharing and multimedia capabilities of Facebook.

Are People Using This?

Yep.  The first 2 days saw 160,000 Buzz posts PER HOUR and 300,000 Mobile check-ins PER DAY.

Why Would Someone Use This?

The most obvious answer is that it automatically shows up on your Gmail account (no need to sign up for it).  Think about how Internet Explorer became so famous – when you turned on a new computer, there was the IE logo begging you to click it. Also, it’s brutally simple to use. Lastly, it’s within your realm of usage every day, meaning that if you’re a Gmail user, it’s already tied in to other tools you’re using from Google like Calendar, Wave…heck if you have a Droid Phone (runs on a Google Operating System) – it’s there too because when you activate your phone it prompts you to provide your Gmail address or sign up for one!  Buzz is EVERYWHERE if you have a Gmail account.

What about its Mobile “Local” Feature?

This is really the coolest thing about BUZZ!  If you access Buzz through any GPS-enabled phone, it identifies your location and serves up the Buzz from people in a close proximity to you even if you’re following them or not.  You know what restaurant people are eating at around your location, what movie they are seeing, etc. (as long as they are Buzzing from their phone and close enough to you).

Any Stumbling Blocks?

Privacy concerns.  When Buzz first launched it auto-followed people IT thought you should and auto-suggested people to follow based on your Gmail habits.  Google responded FAST and quickly turned the auto-follow to auto-suggest and added a disable Buzz completely feature.  They probably should have taken a look at Facebook’s numerous stumbles in this area.

Will it Threaten the Big 2?

Yes, but not likely to do too much damage because Facebook users and Twitter users are loyal to their products.  It was instantly bigger than Twitter at launch based on number of users thanks to a built in Gmail user base to tap but has not come close to the total number of posts that Twitter has.  Plus Twitter has a great open API ensuring that more applications are in the pipeline at all times.  Buzz also has an open API ensuring innovative apps in the pipeline but with the Droid phone having a built-in  “marketplace” like the iPhone, this creates a potential revenue stream for Buzz because they could possibly charge for Buzz apps.

We’re still playing with Buzz at Endeavour Labs and it’s still early to tell how people are going to adopt it and how competitors will respond but it looks like Google has a bonafide hit on its hands!  We’ll keep you updated on how this thing progresses!

Endeavour Marketing & Media

The point of social media that most businesses still find uncomfortable is the fact that they CAN’T CONTROL THE MESSAGE!

While true, you can MANAGE THE MESSAGE!

Social Media, in the form of local business review sites (Yelp, Chowhound, Yahoo Local, etc.) continues to gain momentum and simply hoping that your customers will not engage with each other concerning your business, product or service is wishful thinking.  Negative reviews attract more negative reviews. If somebody gives your business a negative review then that is not only something you need to be aware of (think secret shopper) so that you can fix it, but also, this is an opportunity to truly engage the reviewer to make it right!  Avoiding Yelp is no different than if someone came to your place of business, told you of a problem and you simply turned your back and walked away.

So…as a business how can you manage Yelp (and other review sites for that matter):

1) Claim your Business – just go to Yelp, find your business and hit the claim button.  It’s as easy as submitting your information for verification.

2) Update your Business Listing – add your hours of business, photos, a weblink, etc.  Make certain that information is up to date.

3) Manage your Business Listing – when you claim a business, you put your email address in and you are automatically alerted when someone reviews your business.  When someone writes a positive review, respond and thank them both publicly in the form of the message board on your listing and also privately by sending them a direct message.  When someone writes a negative review, get a feel for who this reviewer is.  Are they an active Yelper or is their first comment just about your business?  They could be from a competitor so do a bit of research (Google) about who you are dealing with.  If you feel the review is legit, then address the problem head-on.  Try a direct message first to test the waters and see if you can make the problem right (the last thing you want to do is get into a back and forth on the message board!).  If you feel you can rectify the problem, do so and then post publicly so viewers can see that you are actively trying to resolve.  Also, if you make the problem right and the customer is now satisfied, ask them to UPDATE their review.

Folks, it’s all about communication.  Frankly, most customers that post a negative review have a legitimate concern. If you can solve it, you may have a customer for life.  On the other hand, you’re going to have people that just want to slam you for no good reason – they are always going to be there!  If this is the case, first try to handle it between the two of you and if that doesn’t work, complain to Yelp.  They remove reviews where there is a clear case of conflict of interest, hearsay, etc. (warning may take a while though.)

It’s a brave new world out there and consumers have an ever-growing array of tools to either reward your business or punish your business.  Take your head out of the sand and start actively managing your brand/business online…or else somebody else will do it for you!

Endeavour Marketing and Media – a Full-Service Murfreesboro, TN Advertising Agency

American Greetings Launches Twitter Contest for Valentine’s Day

From Garrick Schmitt for Advertising Age -

The teams playing in this year’s Super Bowl have already been decided, but the Super Bowl shuffle for advertisers began in earnest last month when marketing mainstays like FedEx, General Motors and Pepsi made news by announcing they were opting out of this year’s ad extravaganza.

But for those looking to gauge the health of the ad industry, Super Bowl advertising is a bit of red herring. CBS is charging about $2.5 million for 30 seconds of commercial time — and rightly so. Rarely do you get so many Americans watching one event and actually enjoying the advertising. It’s a tremendous opportunity for most brand marketers and we’d be foolish to look at this year’s Super Bowl as proof of either the rejuvenation of the 30-second spot or the rejection of it.

That doesn’t mean some won’t try. After all, last year Hulu saw a 50% increase in site traffic after running ads during the Super Bowl and Denny’s traffic to its website soared nearly 1,700% as consumers sought information about its free breakfast promotion.

There certainly will be advertising winners (and losers) on Super Bowl Sunday but let’s hope that the Monday morning quarterback chatter doesn’t obscure the larger shift at hand for marketers this year. 2010 will be the year of the “platform” for advertisers. Read Rest of Article

From the blog – Groundswell

The Splinternet means the end of the Web’s golden age

by Josh Bernoff

The golden age of the Web is coming to an end. Prepare for the Splinternet.

As we all gird for the launch of the Apple Tablet, take a moment to step back and realize what all these new devices are doing. The whole framework of the Web (and Web marketing) is based around the idea that everything is in a compatible format. Any browser, any computer, any connection, you see pretty much the same thing.

Now with iPhones, Androids, Kindles, Tablets, and TVs connecting to the Web, that’s not true. Your site may not work right on these devices, especially if it includes flash or assumes mouse-based navigation. Apps that work on the iPhone don’t work on the Android. Widgets for FiOS TV don’t work anywhere else.

Meanwhile, more and more of the interesting stuff on the Web is hidden behind a login and password. Take Facebook for example. Not only do its applications not work anywhere else, Google can’t see most of it. And News Corp. and the New York Times are talking about putting more and more content behind a login.

Web marketing has grown since 1995, based on the idea that everything is connected. Click-throughs, ad networks, analytics, search-engine optimization — it all works because the Web is standardized. Google works because the Web is standardized.

Not any more. Each new device has its own ad networks, format, and technology. Each new social site has its login and many hide content from search engines.

We call this new world the Splinternet (with a nod to Doc Searls and Rich Tehrani, who used the term before us with a somewhat different meaning). It will splinter the Web as a unified system. The golden age has lasted 15 years. Like all golden ages, it lasted so long we thought it would last forever. But the end is in sight. Read Rest of Blog Post

Endeavour Marketing and Media, A Murfreesboro, TN Advertising Agency

By Susan Davis for the Wall Street Journal (read original article)

If YouTube video views were to decide today’s Senate election in Massachusetts, Republican state Sen. Scott Brown would win in a landslide against Democrat Martha Coakley.

A study conducted by the Emerging Media Research Council out today found that Brown had a more effective strategy of using social networking tools including Facebook, Twitter, and YouTube to promote his campaign and connect with supporters.

Here’s a look at the numbers:

Facebook Posts since Jan. 1: Brown (128), Coakley (58)

Facebook Fans: Brown (70,800), Coakley (13,529)

Tweets since Jan. 1: Brown (142), Coakley (144)

Twitter Followers: Brown (9,679), Coakley (3,385)

YouTube Videos: Brown (57), Coakley (52)

YouTube Video Views: Brown (578,271), Coakley (51,173)

The study concludes that Brown’s use of social media helped in several ways, including boosting his name recognition both in and out of Massachusetts. They note that just 51% of Massachusetts voters had heard of Brown in a Nov. 12 poll, by Jan. 14 his name recognition was at 95%.

The study also found that Brown more openly embraced social media sites on his campaign Web site, where he “prominently” features social networking channels including a Twitter feed while Coakley “gives social networks less prominent real estate.”

In recent elections, Democrats—including President Barack Obama–have gotten the bulk of the credit for using social media networks to boost their campaigns. However, other recent studies suggest that the tech divide between the two parties is narrowing.

A report released last week on lawmaker’s use of Twitter found that Republican lawmakers are taking advantage of the Twitterverse significantly more than their Democratic counterparts. In the House, GOP lawmakers send out 529% more tweets than Democrats.

Endeavour Marketing and Media, A Murfreesboro, TN Advertising Agency

You Decide!

From the New York Times (click for original article)

KRISTIAUNA MANGUM, 22, a senior at Ohio State University in Columbus, said she always had a flair for makeup, but never considered it a professional calling. Then she heard about a pilot college program offered by Avon’s little sister brand, Mark, two years ago. “My mother was an Avon Lady, so I thought, huh, maybe becoming a Mark Girl could really be the way to go,” she said.

Now Ms. Mangum is the sales manager for Mark at Ohio State, and manages 155 other Mark Girls who roam the dormitories and sorority houses, selling Mark beauty products and fashion accessories for a commission in the range of 20 to 50 percent.

“It’s really a grass-roots kind of thing, hitting the dorms, sororities, Facebook,” said Ms. Mangum, who uses her share of the profit, about $800 a month, to help settle her student loans. “I even rented space at local high school fairs — with 16- and 17-year-olds, you can move a lot of lip gloss,” said Ms. Mangum, whose major is marketing.

She is one of more than 40,000 Mark Girls in North America, mainly 18- to 24-year-old women who are changing the nature of direct sales by using the brand’s personalized e-boutiques, iPhone app and new Facebook e-shop, one of the beauty industry’s first forays into Facebook e-commerce.

“We’ve taken the same DNA of direct selling that has always been a part of Avon’s history and applied it to the digital world for our Mark reps to reach their customers,” said Claudia Poccia, president of Mark at Avon, which introduced the brand in 2003. “Now, we’re offering our Mark reps the opportunity to sell products not just door to door, but on Facebook, wall to wall.”

The Mark brand is evolving. It has its own spokeswoman, Lauren Conrad, the former reality TV star of “The Hills,” now a fashion designer and best-selling author of “L.A. Candy.” Its Facebook fan page has over 84,000 fans. According to estimates from Stifel Nicolaus, an investment bank, Mark’s revenue last year was about $70 million.

Unlike other companies involved in direct sales — including Amway, which may dedicate a product line or two to a more youth-oriented market, or Mary Kay and Avon, whose products are geared toward middle-aged women — Mark focuses almost exclusively on teenagers and women under 30.

The younger demographic, at least concerning sales representatives, has its drawbacks. “The fact that the reps are younger can mean different rules apply as to how a direct-selling company is going to have to manage them,” said Linda Bolton Weiser, a managing director of consumer equity research at Caris & Company, an investment bank. “There could be questions about volume limits and credit — a younger rep may be cut off earlier. And, if a rep is under 18, obviously you would need parental permission.”

Still, Mark’s motto — “Make your mark” — seems to resonate with its zealous representatives.

But can Tweets and news feeds from Mark Girls compete with over a century of Avon Ladies’ experience?

Because of the difference in how the products are branded and the separation between Avon and Mark representatives (those selling Avon can also sell Mark products, but not the other way around), there is some internal competition among representatives.

On the mark.girl discussion board on Facebook, the Mark-versus-Avon topic sparked a lively debate when one Mark representative wrote: “Has anybody else noticed Avon reps not taking the Mark product seriously?” An Avon representative replied: “A lot of Avon women I know don’t push Mark because it has a lower profit as compared to the Avon core product line.”

Some experts in the beauty business are fans of Mark. “It really helps that Mark has such low price points,” said Elaine D’Farley, beauty director of Self magazine. “Visually, it’s fun. The products hit the trend.”

Indeed, products such as the magnetic refillable color palette compact ($4) and Hook Ups (about $10) — two-ended cosmetic dispensers that can be customized to connect, for example, lip gloss and lip pencil, eyeliner and mascara — are so popular, as one Mark representative said, that “they’re impossible to keep in my purse.”

But some products have been criticized online, where a bad review may resonate more negatively than an item quietly returned to a store. On the Mark Web site, one reviewer said that a cheek tint left “zero shimmer on my cheek but plenty on my hands.” And on Makeupalley, a forum for comments on beauty products, a reviewer complained about Mark’s Good Riddance: “I have under eye circles and it didn’t even come close to covering them.”  Read Rest of Article

Endeavour Marketing and Media, A Murfreesboro, TN Advertising Agency

From Business Week (original article)

How Much Are Twitter’s Tweets Really Worth?

Google and Microsoft are paying millions for tweets, but even they can’t tell whether their deals will pay off

By Spencer E. Ante

Google (GOOG) and Microsoft (MSFT) are paying Twitter $25 million to crawl the short posts, or tweets, that users send out on the micro-blogging service. It sounds like big money. Enough for Twitter to turn a small profit in 2009, say two people familiar with the company’s finances.

But do the math and the payments look less impressive. Last year, Twitter’s 50 million users posted 8 billion tweets, according to research firm Synopsos, which means Google and Microsoft are paying roughly 3¢ for every 1,000 tweets. That’s a pittance in the world of online advertising. Top media sites often get $10 or $20 per thousand page views; even remnant inventory, leftover Web pages that get sold through ad networks, goes for 50¢ to $1 per thousand. The deals put “almost no value” on Twitter’s data, says Donnovan Andrews, vice-president of strategic development for the digital marketing agency Tribal Fusion.

Truth is, no one has figured out how to make real money off of tweets yet. Google and Microsoft are paying $15 million and $10 million, respectively, as a bet on the future. By laying out what are relatively tiny sums, they get first crack at experimenting with Twitter data. Both are already including tweets in search results. Sean Suchter, general manager of Microsoft’s Search Technology Center, predicts the company will end up profiting. “Many times in history when you amass the attention of users, that has proven to be a moneymaking endeavor,” he says.

Location Data Could Help

A few entrepreneurs are showing ways to advertise via Twitter. Sean Rad, chief executive of Beverly Hills-based ad network Ad.ly, has signed up 20,000 Twitter users who get paid for placing ads in their tweets. To determine the size of the payments, the startup has developed algorithms that measure a person’s influence. Reality TV star Kim Kardashian, with almost 3 million followers, gets $10,000 per tweet, while business blogger Guy Kawasaki fetches $900 per tweet to his 200,000 fans.

For Google and Microsoft, the real payoff may come from tying tweets to local information about products. Twitter is building software that will automatically allow users to add location data to every tweet. Armed with user locations, Microsoft and Google could sell more targeted ads and provide more relevant search results. “That is potentially very useful,” says Microsoft’s Suchter.

Google isn’t focused on making money from its Twitter deal in the near term. Amit Singhal, a Google fellow, says Twitter’s data are necessary so that people who use its search engine get more complete information. “I never think about dollars and cents,” he says. “My job is to run the best search service.”

Twitter and its venture backers, however, need to see the deals pay off. The three-year-old company has said it hopes to go public someday, but it needs a viable business model to live up to its latest $1 billion valuation. It’ll take a long time to get there at 3¢ per thousand tweets.

Endeavour Marketing and Media